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What should I do if I need to cancel a booked service?

If you need to cancel a booked service, it’s important to communicate with the client promptly. Use the Orderoo messaging system to inform the client of the cancellation. Then, proceed to cancel the booking by going to “My Bookings” located in the “Booking” section of the Orderoo service provider app. When cancelling, providing a reason for the cancellation and, if possible, suggesting an alternative time are good practices. Always consider the client’s needs and convenience when managing cancellations. Please be aware that frequent cancellations may result in your account being suspended, as consistent reliability is crucial for maintaining trust within the Orderoo community.

Updated on February 5, 2024

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